Why customer experience is the key to thriving in uncertain economic times

LIVE WEBCAST | February 28, 2023

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Event overview

A memorable, positive customer experience can make customers have lifelong connections with your brand, increase overall revenue and turn buyers into your biggest advocates. Learn how positive customer sentiment has become even more important as preferences and demands have evolved, and how the right strategy can galvanize your reputation and develop into an invaluable sales engine.

In this one-hour discussion, we will share what successful companies are doing to make sure their customer’s journey leaves them wanting more and how your company can grow regardless of the economic outlook.

Presenters:

• Ron Giblin, Manager, RSM US LLP
• Paul Duckworth, Manager, RSM US LLP
• Tabitha Daugherty, Manager, RSM US LLP
• Casey Levine, Senior Director, Solutions Consulting, Medallia

Learning objectives

By the end of this presentation, participants will be able to:

• Determine customer satisfaction with the services/products provided
• Identify strategies that can be implemented to increase customer retention and spend
• Explain why employee experience is also important to keeping talent and motivating a workforce
• Detail how to assess customer experience maturity

CPE credit available

RSM US LLP is pleased to offer 1.0 CPE credits for attending this webcast. To qualify, you must log in to the webcast and provide your first name, last name and email address. You must remain logged in for a minimum of 50 minutes and answer 75 percent of the polling questions to receive credit. Group CPE is not available. For more information regarding administrative policies, such as refunds, cancellations and complaints, please contact us.

RSM US LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State Boards of Accountancy have the final authority on the acceptance of individual course for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.



Advance preparation: None | Program level: Basic | Prerequisites: None | Delivery method: Group internet-based

Field of study: Specialized knowledge and applications | CPE: 1.0 credits per webcast

Event details

Date and time

Tue, Feb 28, 2023

1 p.m. EST | Noon CST

Intended audience

CEOs, chief financial officers, chief information officers, chief human resource officers, chief marketing officers, sales directors, sales and marketing professionals

Duration

60 minutes

CPE credits

One CPE credit will be issued to eligible participants

Fee

Complimentary